Frequently asked questions about labijo.com services
Where do you ship?
We only ship to the US. We can’t ship outside the US. If you came from Europe or another country,. You can buy directly from our main nursery in Indonesia. Our plant nursery in Indonesia can ship plants worldwide. Please check at https://labijo.id
Payment Method
We only accept PayPal goods and services. You can pay with Paypal Account or your credit or debit card
How can I change my order?
You can contact us at hello@labijo.id asap, because US Warehouse has its own system.
When will my order be shipped?
We process orders quickly, and we will send the plants as soon as possible (about 1–2 weeks) after getting your order. Since we only ship twice a month to all US customer via broker
What is your replacement policy?
We want you to have the best possible experience while working with us. In the rare case that a plant arrives dead on arrival, we will try to send a replacement. We do not offer refunds. To claim this guarantee, please send us your unboxing video as proof to hello@labijo.id.
If you have any question, you can contact us via email hello@labijo.id