Frequently Asked Questions
Answers about payment, orders, herbs, plant paperwork and care. For shipping costs, delivery times and the live-arrival guarantee, see Shipping & Guarantee.
What payment methods do you accept?
We accept PayPal. At checkout you can pay with your PayPal account or with a debit or credit card through PayPal.
Can I change or cancel my order?
Email hello@labijo.id as soon as possible with your order number. If your order has not shipped yet, we can usually change or cancel it. Once it has shipped, it can no longer be changed.
When will fresh herbs and spices be back?
Imports of fresh herbs and spices from Indonesia are paused, and we do not have a date yet. Join the waitlist on our Herbs & Spices page and we will email you as soon as they are back in stock.
Are your plants legal to buy in the US?
Yes. Our plants entered the US with an Indonesian export permit and phytosanitary certificate and cleared US plant inspection before reaching our California warehouse. They ship from inside the US, so you do not need an import permit.
What should I do when my plant arrives?
Open the box the day it arrives and film the unboxing. Keep the plant in bright, indirect light for the first week. Water only when the top of the soil is dry, and wait a few weeks before repotting or fertilizing.
Do you sell wholesale?
Yes, through our export site labijo.id, which ships larger orders from Indonesia with all export documents. labijo.com sells single plants shipped inside the US.
Shipping & guarantee at a glance
- Ships from California. Every plant in stock is already at our US warehouse in California. We ship to US addresses only.
- USPS shipping. Plants: $12 for the first plant, plus $4 for each additional plant. Herbs and spices: $8, plus $3 per additional item (when available). Hawaii: $30 flat rate.
- Fast handling. Orders ship in 1–3 business days. USPS transit takes 2–5 days.
- Live-arrival guarantee. If a plant arrives dead or badly damaged, we send a replacement. Report it within 3 days of delivery with an unboxing video.
- Payment. PayPal: pay with a PayPal account or a credit/debit card.
- Herbs & spices. Imports from Indonesia are paused, with no restock date yet. Join the waitlist and we will email you when they are back.
Still have a question?
Email hello@labijo.id or send a WhatsApp message to +62 882-1275-9151. We reply within 48 hours on business days.