When you buy plants from labijo.com, you agree to all of the terms and conditions listed below.
- Customers who buy plants from other countries understand that the plants may not be in the best condition when they arrive due to the long transportation process and plant state (with or without root). Recovery will take some time.
- Customer must enter their phone number and email address for shipping purpose. Many failures of delivery are caused by uncontacted customber by USPS can’t be refunded or replacement
- Some coupon pages have their own term that override the term and conditions on this page. For more information, please read the coupon page to find out the applicable term and condition.
Pre Order / Back Order
- If the plants you ordered not meet our requirements conditions to ship, you can choose to cancel the order or waiting new plants arrived from our nursery in the Indonesia.
- For some big plants, you can also make pre-order/back-order.
- We use sphagnum moss for shipping soil.
- We will wrap the roots use spaghnum moss and put it in plastic bag.
- We need about 1-2 working days to processing your order before shipping.
- We only use USPS Priority Mail for the shipping.
- If the plants die because of bad preparation by our warehouse, the customer may propose plant replacement. To be eligible for plant replacement, pictures or videos of the plant’s conditions must be sent as proof within 48 hours after the plant’s arrival.
- Shipping costs are non-refundable.
Refund & Replacement
Please read our Refund & Replacement Policy