Ships from our California warehouse USPS from $12 Live-arrival guarantee

Refund and Replacement Policy

Plants are living things, so we replace rather than refund. This page explains when you get a replacement, when a refund is possible, and how to ask for either.

When do I get a replacement?

  • Your plant arrived dead, or so badly damaged that it has no chance of surviving.
  • You contact us within 3 days after USPS tracking shows the package as delivered.
  • You send an unboxing video of the package. We cannot approve a claim without it.

Email the video and your order number to hello@labijo.id. After 3 days from delivery we can no longer offer a replacement.

When is a refund possible?

Only in these cases, and only for the item affected:

  • One of several plants in your order arrived dead or with heavy damage.
  • We could not ship a plant as promised.

After we review your unboxing video, we will offer to help you save the plant, send a replacement, or, in the cases above, refund you.

How are refunds paid?

We email you when we receive your video, and again when your claim is approved or rejected. Approved refunds go back to your original payment method through PayPal.

What if my refund is late or missing?

  1. Check your bank or PayPal account again.
  2. Contact your credit card company. It can take some time before a refund is posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you still have not received it, email us at hello@labijo.id.

Can sale items be refunded?

No. Only regularly priced items can be refunded.

Who pays for return shipping?

You pay the shipping cost of returning an item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping is deducted from it. If the return is our mistake, for example you received the wrong or a defective item, we cover the return shipping.

Can I exchange a plant?

We only replace plants that arrived dead or so badly damaged that they cannot survive. To exchange it for the same plant, email hello@labijo.id.

Need help?

Email hello@labijo.id with any question about refunds and replacements.