Our return policy lasts 3 days after receiving the plants. We are unable to provide you with a replacement if 3 days have passed since the package was delivered via UPS tracking. If the plants die during shipping, we can only offer you replacements.
To be eligible for a replacement, the plants must have died during shipping or suffered heavy damage with no chance of surviving.
To complete your replacement, we require a video unboxing of the package.
There are certain situations where only partial refunds are granted:
- One of the many plants that you ordered died or suffered heavy damage with no chance of surviving.
- We didn’t ship the plants as promised.
Refunds
Once our team has reviewed your unboxing video, they will give you the option of guiding you on how to help the plants, replacing them, or refunding you. We will send you an email to notify you that we have received your unboxing video. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regularly priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace things that are either completely dead or so badly damaged that they have no chance of living. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Need help?
Contact us at hello[at]labijo.id for questions related to refunds and returns.